Frequently Asked Questions

What products do you offer?+

Handcrafted bone inlay furniture, coffee tables, sideboards, mirrors, and more.

Are products handmade?+

Yes, all products are 100% handmade by skilled artisans.

Do you ship internationally?+

Currently we ship across India. For international orders, please email us first.

How long does delivery take?+

5-10 business days after dispatch. Custom orders might take extra time.

How can I track my order?+

Once shipped, tracking details will be sent via email.

Can I customize my order?+

Yes! Custom size, design and color options available. Contact us!

What if I find a defect at delivery?+

Report immediately to delivery agent + email us with photos/videos within 12 hours.

Can I cancel my order?+

Before dispatch: full refund. After dispatch: shipping charges deducted.

Do you offer returns?+

Only if damage is reported at delivery time with proof.

What payment options are accepted?+

Visa, MasterCard, UPI, Wallets, Net Banking.

Is there a warranty?+

No formal warranty but high quality craftsmanship ensures long life.

Can I change my shipping address?+

Request changes within 24 hours by contacting support.

Are colors and textures exactly same as shown?+

Slight variations occur due to handcrafting — this makes every piece unique.

Do you offer COD (Cash on Delivery)?+

Currently not available. Full payment required in advance.

Are your products eco-friendly?+

Yes, ethical materials and minimal environmental impact ensured.